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Get support

Contact us with bug reports, suggestions or other comments at:
  • Google Talk/Jabber: qu1j0t3@gmail.com  (What's this?) - Do not email this address.
  • Email: support@telegraphics.com.au.
  • AIM: qu1j0t3
  • MSN: tthain<at>sympatico.ca (with @ sign for <at>) - Do not email this address.
  • ICQ: 312471849

    FAQ

    Where do I put the plugin file?

    (First extract the ZIP archive on Windows, or the SIT on Mac.) In the 'Plug-ins' folder, inside Photoshop's application folder. On Windows, look under My Computer->C:->Program Files->Adobe->(your Photoshop version). On Mac, look in the Applications folder for Photoshop.

    How do I check it's properly installed?

    Quit and re-launch Photoshop. Go to Photoshop's "About Plug-ins" menu. If the plugin is listed, it's correctly installed. Or look for the "Telegraphics" submenu of your Filters menu (for a filter), or the Save/Open formats menu (for a File Format).

    I can't extract ".sit" archives on my Mac.

    Install Stuffit Expander.

    (ICO Format) I've installed the plugin but the format isn't listed when I try to save my image.

    The most likely cause is that the image is outside the parameters for ICO. Check:

  • not larger than 256x256 pixels;
  • Bitmap, Grey Scale, Indexed or RGB mode;
  • not more than 8 bits/channel.

    I'm using Vista and I see an error, 'plugin entry point not found'

    Some users have reported that this is fixed by restarting Windows and re-installing the plugin.